FREQUENTLY ASKED QUESTIONS

In general, our houses are available for rent for a minimum of 7 nights.

Once we have received the entire rent payment, we will send you the instructions to the house. If you have made a reservation for a house requiring the remaining rent to be paid upon arrival, you will be sent arrival details 4 weeks prior to your arrival. Upon your arrival, you will be greeted by either the House Mallorca villa manager or the homeowner.

On the day of arrival you can check-in between 12:00 and 16:00. On the day the of departure we ask you to check out before 12:00 to allow sufficient time for preparation for the next guests.

In most cases, a damage deposit (or security deposit) is indeed required. This information and the amount of the damage deposit is given to you in the rental conditions of the villa. Depending on the villa, the deposit may be requested by Villanovo or directly by the owner or his representative. The deposit will be paid by credit card or bank transfer but in most cases it will be in the form of a pre-authorization on your credit card. When the deposit is paid to us it will be returned to you approximately 15 days after the end of your stay.

Typically, a deposit of 50% of the total price is required to secure the booking of your holiday rental. Some properties may have different payment policies, more details will be available on the payment page. We are always open to discussing different payment terms, just reach out.